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Return Policy

RETURNING ITEM/S THAT ARE NOT FAULTY, DAMAGED OR DEFECTIVE
  • If you inspect the Item/s at the time of delivery by the courier, and are immediately unhappy with the Item/s for any reason other than the fault of Brend Mudenda Royalty Holdings you may hand the parcel back to the courier for return to us. In such a case you must hand all the original packaging back to the courier, and you will still need to complete the electronic return process on the Site in order to be refunded.
  • If you do not inspect the Item/s at the time of delivery but thereafter become unhappy with your purchase for any reason (other than the Item/s being faulty, damaged or defective), you may return the Item/s to us provided that:
  • You notify us of your wish to return the Item/s within 3 days of the date of delivery thereof;
  • The Item/s is in its original condition and is returned in or with its original packaging;
  • The Item/s has not been used or worn; and
  • If the Item/s is/are underwear, swimwear or “specially marked items” then the Item/s must have remained in the original packaging (this protects the hygiene interests of all our customers as non-defective Items are returned to stock).
  • If you wish to return an Item/s to us you will need to follow the electronic returns process available on the site, and in terms of that process, our courier service will be instructed to collect the Item/s from the address nominated by you.
  • If you return an Item/s to us and we are satisfied that the above has been complied with, we will gladly refund you the price of the Item/s less the cost incurred by us in delivering it to you [R50 flat rate in main city centres and R60 for outlying rural areas]. On request, our Customer Care Centre can advise you of the delivery charge that will be deducted from your refund should you wish to make a return.
B. RETURNING ITEM/S THAT ARE FAULTY, DAMAGED OR DEFECTIVE
  • If you inspect the Item/s at the time of delivery by the courier, and are immediately unhappy with the Item/s for a reason that is the fault of our store, such as the unlikely error of an incorrect Item or size having been delivered, or the Item/s is/are damaged you may hand the parcel back to the courier for return to us. In such a case you must hand all the original packaging back to the courier, and you will still need to complete the electronic returns process on the Site in order to begin the Returns process and ultimately be refunded.
  • If you do not inspect the Item/s at the time of delivery but thereafter discover that the Item/s is/are faulty, damaged or defective, or if, after wearing or using the Item/s you discover that it/they are defective or unsuitable for the generally intended, you may return the Item/s to us provided that you follow the electronic returns process on the Site.
  • You notify us of your wish to return the faulty Item/s within 3 days of the date of delivery thereof;
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Can I exchange an item?

  • If you have changed your mind or would prefer other colour or item you will be required to place a new order while we process your return in terms of section A above
  • In the event, an item is being returned due it being defective and a replacement item is required, a new item will be sent free of charge once the defective item has been received and examined (see section B above).
  • All returns will be processed within 7 days of our receipt of the returned Item/s and you will be contacted by our Customer Care Centre in regard to your return and/or refund within this time period.
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